Frequently Asked Questions

Welcome to the Lumic Deals FAQ page. We've compiled answers to common questions to help you shop with confidence. If you don’t see your question here, feel free to reach out to our customer support team at lumichf@gmail.com.

1. How long does shipping take?

U.S. Shipping: 7–14 business days
International Shipping: 14–31 business days
Please note that delivery times may vary slightly due to customs, local postal services, or seasonal demand.

2. When will my order be shipped?

Orders are processed and shipped as quickly as possible, usually within 1–3 business days. We will upload your tracking details as soon as they are available.

3. Where can I track my order?

You can track your order anytime on our Track Your Order page. Just enter your tracking number to see the latest updates.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. Please contact us at lumichf@gmail.com before returning an item to receive detailed instructions.

5. What should I do if my item arrives damaged or defective?

If your order arrives damaged or with a defect, please email us at lumichf@gmail.com within 7 days of receiving your item. Be sure to include your order number and photos or videos of the issue. We’ll do our best to resolve the situation quickly.

6. Can I cancel or change my order after placing it?

If you need to cancel or make changes to your order, please contact us immediately at lumichf@gmail.com. If your order hasn’t been processed yet, we’ll be happy to accommodate your request.

7. Do you ship internationally?

Yes! We ship to many countries worldwide. International shipping typically takes 14–31 business days, depending on location and local customs processing.

8. Will I be charged customs or import taxes?

International customers may be subject to customs duties or taxes once the order reaches their country. These charges are the responsibility of the customer and vary by country.

9. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods shown at checkout.

10. Is my payment information secure?

Absolutely. Our website uses SSL encryption technology to protect your payment information. Your personal and payment data is always safe with us.

11. I didn’t receive my confirmation email. What should I do?

Please check your spam or promotions folder first. If you still can’t find it, contact us at lumichf@gmail.com with your name and order details.

12. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter to receive updates on the latest deals, new arrivals, and exclusive offers.

If you have any other questions, don’t hesitate to reach out. We’re here to help!
Email: lumichf@gmail.com